JWP Themes only offers refunds under select circumstances. The item must either be broken, not working properly or truly missing features as described.
Before you request a refund:
Please note that there is a difference between a broken item, and simply receiving an error message or having trouble configuring the Product to your desired result.
Error messages are often related to improper setup, hosting, configuration, or software which causes the item to not work.
Before you request a refund from JWP Themes you must do the following: Read the extensive documentation that we provide with each Product. Check the support forums for existing threads about the issue you’re receiving.
- Open a new support ticket with our support staff if you are still experiencing problems.
- Confirm that your server meets the specifications laid out in the requirements for the Product.
- Please note that opening a dispute or initiating a chargeback will not speed up your refund request, and we reserve the right to refer any case to the PayPal fraud department which may result in your account being limited.
As you are buying a digital product, when you download the item, you have taken ownership and we can not offer refunds because you have changed your mind or found a different Product you prefer, or other similar reasons.
If you’re not sure whether a Product is the correct fit for you, please reach out to our sales team or create a forum account and ask, and our team will be happy to assist you.
If you’ve read the above, and taken the necessary steps, but your Product is still broken, malfunctioning or otherwise non-functional, please open a refund request.