FAQ

1. Pre-sale Questions

Yes, a JWP Themes license grants you the rights to use the theme on more than one site owned by you or not. However for getting support for your clients’ websites, you need to purchase the Membership plan.

Our themes all come with an options panel that allows you to easily customize your theme. You can also make your own code edits. You don’t need to credit or link us back.

Yes, our themes are compatible with all major and most of the other third-party plugins. We already include the most commonly used features in our themes to further assist with this. Unfortunately, we cannot provide support for third-party plugins or tools.

JWP Themes are supported by all the latest browsers, and include fall-back support to provide proper functioning even in outdated browsers (mostly).

We fix any bugs we encounter as soon as possible. We also release periodic updates for our themes and our underlying framework to address user feedback as well as to add new features.

Our themes work with every host out there that supports WordPress. But to be sure, please make sure your hosting supports the latest version of WordPress, MySQL 5 or higher, and PHP5 or higher.

Yes, our themes are Multisite-compatible.

Yes, our themes are translation-ready. Your themes are supplied with a language .po file. You could translate it to your own language.

Unfortunately, our themes do not work with WordPress.com. You need to have a self-hosted WordPress installation, please refer to this link for installation instructions – http://codex.wordpress.org/Installing_WordPress.

Currently, we offer PayPal, Credit Cards and Local Debit Cards/ Local Bank Transfer (Indonesian Customer) for all our plans.

2. Account or Post-Sale Questions

JWP Themes only offers refunds under select circumstances. The item must either be broken, not working properly or truly missing features as described.

Before you request a refund:

Please note that there is a difference between a broken item, and simply receiving an error message or having trouble configuring the Product to your desired result.

Error messages are often related to improper setup, hosting, configuration, or software which causes the item to not work.

Before you request a refund from JWP Themes you must do the following: Read the extensive documentation that we provide with each Product. Check the support forums for existing threads about the issue you’re receiving.

  • Open a new support ticket with our support staff if you are still experiencing problems.
  • Confirm that your server meets the specifications laid out in the requirements for the Product.
  • Please note that opening a dispute or initiating a chargeback will not speed up your refund request, and we reserve the right to refer any case to the PayPal fraud department which may result in your account being limited.

As you are buying a digital product, when you download the item, you have taken ownership and we can not offer refunds because you have changed your mind or found a different Product you prefer, or other similar reasons.

If you’re not sure whether a Product is the correct fit for you, please reach out to our sales team or create a forum account and ask, and our team will be happy to assist you.

If you’ve read the above, and taken the necessary steps, but your Product is still broken, malfunctioning or otherwise non-functional, please open a refund request.

If you just ordered your Product or created a free account, there may be a slight delay in the order processing or in the email delivery to you. Please check your spam folder just in case. If you haven’t received the mail in a timely manner, please contact us at support@jasawordpress.com and we will happily assist you.

The only reasons you would be unable to log into your account are an incorrect password, or account termination due to fraud.

If you completed the order successfully, the theme will be present in your account. Please login from here http://jasawordpress.com/member You can find the theme under Active Resources section in the Member’s Area.

Our support forum uses Gravatars. If you have a Gravatar set for the email address you used to create your account, it will automatically be used. If you do not have a Gravatar, you may sign up and create one here: http://en.gravatar.com/

We do not store your billing information on your server, all changes would be done at your payment processor (such as PayPal or Stripe). You can email us using the contact form and we can assist you on how to update your billing information.

You can browse themes and purchase them after logging into your account.

You can cancel your membership through your account’s payment tab, or directly through PayPal.

After cancelling your membership, you will not be billed again for access to our themes. However, after the conclusion of the last month that was paid for, access to themes will be suspended. If you choose to purchase a membership again in the future, you will need to pay the signup fee again. Your access to premium support will also be revoked.

Yes, you can still use the themes you’ve downloaded forever. However, you will not have access to updates, support or be able to re-download premium items.

3. Jasa WordPress

Pilih layanan jasa sesuai kebutuhan untuk situs web Anda.
Kami merekap proyek Anda ke dalam serangkaian perubahan.
Lakukan pembayaran. via Bank transfer/ Kartu kredit/ Paypal
Kami segera menangani dan menyelesaikan proyek Anda.

Lama waktu pengerjaan akan diinfokan saat kami memberikan estimasi harga.

Namun, untuk kostumisasi, redesain,dsb rata-rata pengerjaan memakan waktu regular 3 hari. paling cepat dalam waktu 1-2 hari kerja. ini tergantung dari jenis pekerjaan dan banyaknya jumlah order yang masuk.

Sedangkan untuk pembuatan website, pembuatan custom theme, rata-rata pengerjaan memakan waktu 1 sampai 2 minggu hari kerja.

Jasawordpress hanya dapat melakukan pertemuan di wilayah bandung untuk klien yang berencana menggunakan jasa pembuatan website oleh kami.

Untuk jasa wordpress lainnya, kami hanya melayani via Online dan sistem kerja Remote.

Walaupun hasil Theme tersebut sudah di kustom dan sudah merupakan Theme/ Desain unik, namun pada dasarnya jika Theme yang diedit/kustomisasi adalah hasil dari Beli/men-Download dari sumber yang tersedia, disarankan untuk meminta izin kepada Developer/pembuat Theme tersebut. Ini adalah Etika.

Kami tidak bertanggung jawab terhadap atas apa yang Anda lakukan.

Custom WordPress Theme atau Theme hasil konversi yang dibuat oleh Jasawordpress bisa diinstall di semua domain milik Anda sendiri atau dapat dijual bersama dengan websitenya di flippa, tapi tidak untuk dijual lagi seperti di Themeforest, Creativemarket, WSO/ Forum-forum Luar/lokal, dll.

Harga yang kami tawarkan bukan harga untuk dijual lagi. Jika memesan Custom Theme (Desain sendiri, Hasil convert PSD/HTML, Hasil kloning website ke wordpress,dsb) untuk dijual lagi silahkan order developer license (harga 3x lipat harga normal).

Kami secara teratur mencari situs bajakan yang telah mencuri hak cipta kami, menggunakan teknik pencarian dan bot dan kemudian kita mengambil tindakan hukum lebih lanjut.

Jika terbukti menjual theme kami tanpa membayar lisensi developer maka akan dikenakan sanksi hukum atau denda 20 kali harga normal.

Kami juga berhak men-suspend ataupun menghapus akun Anda jika Anda melanggar syarat dan ketentuan yang telah kami buat.

Pelanggaran terjadi apabila:

Mendistribusikan Theme kepada orang lain
Menjual produk JasaWordPress
Mengubah kode dan fitur produk tanpa izin dari Jasawordpress.com
Mengklaim hak cipta asli produk JasaWordPress
Melanggar syarat dan ketentuan dari JasaWordPress

Terkadang ada hal-hal yang tidak berjalan sesuai rencana. Maka disitulah ada kebijakan pengembalian/ Refund policy.
Untuk Garansi dalam jasa pembuatan custom theme, PSD/HTML to wordpress conversion, Website Redesain, garansi dan support regular selama 6 bulan.

Baca selengkapnya mengenai Garansi

Baca selengkapnya mengenai Support

Untuk jasa Kustomisasi/Redesain, WordPress Fix, dsb, pembayaran dilakukan dimuka. Sedangkan untuk jasa Pembuatan Custom WordPress Theme, Konversi PSD/HTML ke WordPress, DP dibayar sebesar 50% atau bisa juga dengan pembayaran penuh/lunas.

Kami melayani pembayaran melalui Bank lokal dan Paypal (verified).
untuk paypal, diwajibkan menggunakan personal payment (No fee).