JWP Themes only offers refunds under select circumstances. The item must either be broken, not working properly or truly missing features as described.

Before you request a refund:

Please note that there is a difference between a broken item, and simply receiving an error message or having trouble configuring the Product to your desired result.

Error messages are often related to improper setup, hosting, configuration, or software which causes the item to not work.

Before you request a refund from JWP Themes you must do the following: Read the extensive documentation that we provide with each Product. Check the support forums for existing threads about the issue you’re receiving.

  • Open a new support ticket with our support staff if you are still experiencing problems.
  • Confirm that your server meets the specifications laid out in the requirements for the Product.
  • Please note that opening a dispute or initiating a chargeback will not speed up your refund request, and we reserve the right to refer any case to the PayPal fraud department which may result in your account being limited.

As you are buying a digital product, when you download the item, you have taken ownership and we can not offer refunds because you have changed your mind or found a different Product you prefer, or other similar reasons.

If you’re not sure whether a Product is the correct fit for you, please reach out to our sales team or create a forum account and ask, and our team will be happy to assist you.

If you’ve read the above, and taken the necessary steps, but your Product is still broken, malfunctioning or otherwise non-functional, please open a refund request.

If you just ordered your Product or created a free account, there may be a slight delay in the order processing or in the email delivery to you. Please check your spam folder just in case. If you haven’t received the mail in a timely manner, please contact us at support@jasawordpress.com and we will happily assist you.

The only reasons you would be unable to log into your account are an incorrect password, or account termination due to fraud.

If you completed the order successfully, the theme will be present in your account. Please login from here http://jasawordpress.com/member You can find the theme under Active Resources section in the Member’s Area.

Our support forum uses Gravatars. If you have a Gravatar set for the email address you used to create your account, it will automatically be used. If you do not have a Gravatar, you may sign up and create one here: http://en.gravatar.com/

We do not store your billing information on your server, all changes would be done at your payment processor (such as PayPal or Stripe). You can email us using the contact form and we can assist you on how to update your billing information.

You can browse themes and purchase them after logging into your account.

You can cancel your membership through your account’s payment tab, or directly through PayPal.

After cancelling your membership, you will not be billed again for access to our themes. However, after the conclusion of the last month that was paid for, access to themes will be suspended. If you choose to purchase a membership again in the future, you will need to pay the signup fee again. Your access to premium support will also be revoked.

Yes, you can still use the themes you’ve downloaded forever. However, you will not have access to updates, support or be able to re-download premium items.